SHIPPING POLICY

To simplify the processing of your order, we offer flat Shipping & Handling fees for all orders whether placed online, on the phone or by mail/fax.

RETURN AND EXCHANGE POLICY

Returns: If you're not totally satisfied with any of our products, just return it for a refund of the purchase price. For a full refund, all containers need to be returned whether they are opened or not. We do not issue refunds for products that are not returned, or for products returned after 60 days. A copy of the invoice must be included with a return as well. You have 60 days after receiving your products to decide. This is an unconditional, no-questions-asked policy. Please allow 5 to 10 days for refunds. When returning items, please use UPS tracking or Insured Mail to ensure proper delivery of your return.

Shipping charges are not refundable.

Exchanges: Any item may be exchanged for any other item in the same value within 60 days whether items have been opened or not.

When exchanging items we recommend that you call our Returns Department at +44 20 8123 6199 to notify us of your action.

Please send all returns to: DrNatura Europe Office 120 315 Chiswick High Road London, W4 4HH United Kingdom

PRIVACY POLICY

No selling, renting or revealing your personal information

At DrNatura Europe we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing.

No Spam

We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.

Email your questions about returns to: CustomerService@DrNatura.eu

GENERAL TERMS AND CONDITIONS OF DRNATURA EUROPE
(TERMS AND CONDITIONS)

The following sets forth the terms and conditions of the contract between DrNatura Europe (“DrNatura Europe”) and the users of the website DrNatura.eu with respect to the use of the Services available on this website and governs the relationship between them.

I. GENERAL PROVISIONS

Definitions

Art. 1. For the purposes of the present Terms and Conditions, the terms and the phrases listed bellow shall have the following meaning:

• “Drnatura.eu” (http://www.drnatura.eu) is a website – a virtual informational resource in the Internet, owned by Drnatura Europe which presents DrNatura Europe’s products and services and gives the users the opportunity to use different services, as well as to find information by hyperlinks to resources, situated on the DrNatura Europe’s server or another server, out of the control of DrNatura Europe.“DrNatura Europe ” (“Drnatura”) is a limited liability company, duly incorporated and existing under the laws of EU registered under company file No 43847781 of the DrNatura Europe, with post address : Office 120,315 Chiswick High Road London, W4 4HH, United Kingdom
• DrNatura Europe provides the Services, subject of the present Terms and Conditions, through the website Drnatura.eu. administered and controlled by Drnatura Europe registered under the Slovakian Value Added Tax Act under VAT No. SK2022247689
• “Services” are the services and the resources provided by DrNatura Europe to the users of Drnatura.eu, as access to websites under DrNatura.eu, including products in this catalog /product list/ and other services, that are subject to continuous development and addition.
• “User” is any natural person, who uses the Services rendered by DrNatura Europe  through the website Drnatura.eu after fulfilling the conditions of registration described below. The user has a contractual relationship with DrNatura Europe.
• “Malicious actions” are actions or inactions, violating the Internet ethics or causing damages to persons connected to the Internet or associated nets, as well as any actions that can be qualified as crimes or administrative offences according to the Slovakian /EU/ or other applicable legislation. The malicious actions include, without to be limited to, the following: flooding, gaining access to resources by using somebody else’s rights and passwords, using system imperfections for own benefit or for gaining information (HACK), committing actions, that can be qualified as industrial espionage or sabotage, damaging or destruction of systems or information massifs (CRACK), sending systems for unauthorized distant control (“Trojan Horses”) or causing installation of viruses, disturbance of the other Internet and associated networks user’s normal work, etc.
• “Website” is a certain place in the Internet, accessible by its unified address (URL) on a protocol HTTP, HTTPS or other standard protocol and consisting of files, programs, text, sound, picture, image or other materials and resources.
• “Web page” is a composite part of a website.
• “IP address” is a unique identical number, associating a computer, web page or user's resource in a way that allows their localization in the Internet.
• “User account” is a particular part of the website Drnatura.eu containing information about the user required by Drnatura Europe  when concluding the contract, and stored by Drnatura Europe. The user account is accessible by a username and a password. The user account gives the user an opportunity to use of the Services for which the prior registration is required, in the Drnatura Europe Database, to cancel the use of the Services, to update the data entered with regard to the registration, to change his/her password and others.
• “Information system” is each particular device or combination of connected or similar devices, which in performance of certain program provide for or one of its components provides for the automated data processing.
• “Hyperlink” is a link placed on a certain web page, which allows automatic reference to other web page, informational resource or object through standard protocols.
• “Password” is a chosen by the user code of letters, ciphers and symbols, which along with the username serves for access to his/her user profile.
• “Username” is chosen by the user unique code of letters, ciphers and symbols, which individualizes the user when accessing his/her, user profile.
• “Chance event” is a circumstance unforeseen at the moment of the contract conclusion which makes the provision of the Services objectively impossible.

Subject

Art. 2.

• Drnatura Europe provides the Services under strictly observance by the user of the requirements stipulated bellow and the additional requirements for the provision of particular Services, which are published on the web pages in Drnatura.eu.
• The Services which are subject to the present Terms and Conditions cover a complex of resources and services predefined as available upon prior registration or upon registration and payment of a respective price and described on the web pages of Drnatura.eu. as accessible under the respective terms and conditions for use.
• For the resources and the services, which are available for all customers without prior registration, the Rules for the use of the Drnatura.eu. website  shall apply.
• The computer and other technical equipment, the Internet access and the connection for the transmission of informational packages between the user and the web page, necessary for the use of the Services provided, are to be ensured by the user him/herself. Drnatura Europe shall not be liable in cases where the user cannot access the Services because of the problems which are not under its control (hardware or software problem, problem regarding the Internet connection, etc.).
• The present Terms and Conditions shall not apply with respect to Services which are subject to particular rules, as well as with respect to the relationships between the user and third parties.

Art. 3. As far as the Services provided by Drnatura Europe are various and permanently increasing and modifiable with a view to their improvement and widening the number, the features and the regime for their provision (free access, upon prior registration or after registration and payment of respective price) may be changed at any time by Drnatura Europe

Consent with the Terms and Conditions. Registration

Art.4.

• In order to use the Services provided the user shall register himself/herself by completing the respective online registration form available on Drnatura.eu. and shall express his/her consent to be bound by the present Terms and Conditions.
• By completing the registration form and clicking on the check-box “I have red the General Terms and Conditions and I agree with it” and on the virtual button “Create my account now!”, the user performs an electronic statement within the meaning of the Slovak /EU/ Electronic Document and declares that he/she is acquainted with the present Terms and Conditions, he/she accepts them and undertakes to observe them. The electronic statement, by its storage on the Drnatura Europe 's server through a generally accepted standard for technical transformation that makes possible its reproduction, gains the capacity of an electronic document within the meaning of the quoted act. Drnatura Europe may store in log-files on its server the user's IP address, as well as any other information necessary for the identification of the user and for the reproduction of his/her electronic statement for acceptance of the present Terms and Conditions in case that legal argument arises. The user may correct without any restriction the information, which he/she fills in the registration form before the performance of the statement under paragraph 2 above.
• For using the paid Services provided by Drnatura Europe except the registration, the payment of the respective price and the acceptance of the applicable License Agreement are also required.
• When filling the registration form the user is obliged to provide comprehensive and true information about his/her identity, occupation and the other required by the electronic form data, as well as to update them within 7 days of their change. The user declares and warrants that the data provided during his/her registration are true, correct and full and undertakes to correct and update it in due time should any changes in these data occurs.
• In case where the user provides false data or does not submit the necessary changes in the term under the preceding paragraph, Drnatura Europeis entitled to terminate or to suspend immediately and without prior notification the provision of the Services and the support of the user’s registration. The termination of the provision of the Services shall be considered as an automatic termination of the contract.
• The parents exercising their parental rights or the guardians of a person under age shall be liable for all damages caused by the latter to Drnatura Europe or to third parties with respect to the registration and the use of the Services, subject to the present Terms and Conditions, as well as for all damages caused by filling false data in.

  Username and Password

Art. 5.

• The user shall be responsible for safeguarding his/her password, as well as for all actions, which are performed by him/her or by a third party through the use of his/her username and password.
• The user is obliged to do his/her best and to take all due measures for the protection of his/her and password.
• The user is obliged not to make available to third party his/her password and to notify immediately Drnatura Europe for any illegal access to his/her user profile, as well as for ascertained possibility of such access. Regardless of the above said, the user is obliged to notify Drnatura Europe for any unauthorized use of the Services provided.
• With a view to the specificities of the Internet protocols and the security of protecting the data for the password, the user undertakes to terminate the session on which he/she has entered into his/her user profile by clicking on the virtual button “Sign out”.

   Terms and Conditions Amendment

Art.6.

• As far as the Services provided by DrNatura Europe are various and permanently increasing and modifiable with a view to their improving and widening, as well as in accordance with the legislative changes that reflect upon the Services provided, the present Terms and Conditions could be amended unilaterally by Drnatura Europe
• In the event of amendment of these Terms and Conditions, DrNatura Europe is with seat and registered address in office: ticha 3, 94501 komarno,slovakia –europian union member state
• DrNatura Europe undertakes to notify the user by sending him/her an email and/or by publishing in his/her user profile, testimonial or on an outstanding place on any DrNatura websites . If the user does not state within the term under paragraph 2 above that he/she rejects the changes, it shall be considered that he/she is bound with them. Otherwise, Drnatura Europe is entitled to cease immediately the provision of the Services with respect to the disagreed user, which shall be regarded as an automatic termination of the contract.

II. SERVICES

Free Services

Art. 7. Free Services rendered by Drnatura Europe are such Services which are accessible to the user via DrNatura websites after his/her prior registration under Art. 4, Para 2 of the present Terms and Conditions. 

Prices and Way of Payment

Art. 8.

• The prices for the  Services are published on the respective web pages of DrNatura.eu. and are subject to alternation by DrNatura Europe The amount of each price is VAT inclusive /if applicable/. Further alternations of the prices shall not affect the user who has already paid for a certain Service.

           The user may pay the price in any of the ways described on the     respective web page in DrNatura.eu

III. RIGHTS AND OBLIGATIONS OF THE PARTIES

Rights and Obligations of the User

Art. 9. The user has right to online access to the Services provided in accordance with the terms and conditions for the use of these Services as determined by Drnatura Europe. In order to access the Services where prior registration is required the user shall enter his/her username and password.

Art. 10. The user has right to access to and correction of his/her personal data provided with regard to his/her registration in Drnatura.eu. These rights are to be exercised by the user online though his/her user profile.

Art. 11. The user undertakes to observe the terms and conditions regarding the regime for use of the Services as well as regarding any other line of conduct determined by Drnatura Europe for the purposes of protection or improvement of the Services’ quality and reliability.

Art. 12. The user shall ensure by himself/herself the necessary computer and technical equipment and Internet access, which are necessary for using the Services provided.

Art. 13.

• All intellectual property rights regarding the content on the website Drnatura.eu, including but not limited to, the text, pictures, designs, graphics, photos and other video material, sound material, format, software, data compilations, databases (including Drnatura Europe Database) and other materials, as well as the intellectual property right regarding the Services, are subject to protection under the Slovak law and are sole property of Drnatura Europe or the referred third party granting the right to use these rights to Drnatura Europe. The user may not use the website Drnatura.eu, the Services or any element of the content thereof, in any other way than for their respective purposes.
• The right of access of the user does not include the right to copy or reproduce the content of Drnatura.eu or any part or element of it or to use any intellectual property objects possessed by Drnatura Europe or by any third party, unless it is regarding non-substantial volume of content only for the purposes of personal and non-commercial use which does not prejudice the lawful interests of the authors or any other owners of intellectual property rights. Notwithstanding the above, the user may not remove any designation or information regarding the trademark or the possession of other kind of intellectual property rights over the available materials.
• Unless it is explicitly agreed, the user may not make the content of the Drnatura.eu, any element of it or the Services available in any way to third parties and may not multiply it. This, inter alia, means the user may not extract and/or reuse substantial parts of the content of Drnatura.eu and/or repeatedly and systematically extract and reuse non-substantial parts of the content without written permission of Drnatura Europe
• In case of breach of any of the restrictions under the above paragraphs 1 - 3 the user shall pay to Drnatura Europe a penalty to the amount of 2 000 (two thousand) euro for any single breach. The penalty specified herein shall not preclude Drnatura’s right to seek damages exceeding the amount of the above penalty.

Right and Obligations of Designconnected

Art. 14. Drnatura Europe undertakes to take all the due care for providing the users the Services, subject to the present Terms and Conditions.

Art. 15.

• In case where the user has not been accessed to his/her user profile more than 90 (ninety) days, Drnatura Europe shall have right to deactivate or to delete his/her username and password. If the user uses paid Services under Art. 9 of the present Terms and Conditions, Drnatura Europe shall not deactivate or delete his/her username and password before the end of the subscription period of time or the exhaustion of the volume which are prepaid by the user.
• Notwithstanding the preceding paragraph, in case where the user infringe any of the intellectual property rights over the content or any part of the content of Drnatura.eu, Drnatura Europe shall have the right to deactivate or to delete his/her username and password.

Art. 16.

• Drnatura Europe is entitled, but not obliged, to install cookies on the user’s computers – small text files created by a web page through an Internet server and stored on the user’s hard disk which create an opportunity for recovery of information concerning the user and tracking his/her actions.
• Drnatura Europe may place hyperlinks and advertisements at the website Drnatura.eu for selling goods and rendering services by third parties - partners of Drnatura Europe. Drnatura Europe is not liable for the availability and the quality of these goods and for the contents of these services, as well as for the performance of all undertaken obligations, pertaining to their provision, as far as the actions of the third parties - partners of Drnatura Europe, are not under the Drnatura Europe ’s control.
• When providing Services subject to the present Terms and Conditions Drnatura Europe retains the right to supply to the user's attention or to attach to his/her user profile and to the website Drnatura.eu hyperlinks and advertisements, pointing websites, which are out of the Drnatura Europe’s control. Drnatura Europe does not bear any responsibility for the access to and the contents of such websites, neither does it for the use of the services provided by these websites, as far as Drnatura Europe does not control their contents and the character of the services rendered.
• Drnatura Europe is entitled to send the users commercial communications, concerning new services, services provided by its partners or changes of the present Terms and Conditions and the ways for the use of the Services provided hitherto. By accepting the present Terms and Conditions the user agrees to receive unsolicited commercial communications from Drnatura Europe.

Art. 17.

• Drnatura Europe is entitled, but not obliged, to remove, to delete or to block at its own discretion any part or element of the website Drnatura.eu content.
• Drnatura Europe is entitled, but not obliged, to save any content, situated on the its server and to submit it to third parties and the respective authorities in the cases, when this is necessary for protection of the rights, lawful interests and security of Drnatura Europe or third parties, as well as in the cases, when the respective content is required by the respective state authorities.

IV. PERSONAL DATA PROTECTION

Personal Data

Art. 18. Drnatura Europe is entitled to collect, use and process information about its users when they are registered under Art. 4, Para 2 of the present Terms and Conditions. The information through which the person might be identified may include name, family name, address, telephone, profession and any other kind of information, which the user provides during his/her registration. This information may also include any other details which the user fills in, provides or uses with respect to the demand and use of the Services provided or with respect to his/her participation in any promotions, lotteries, sweepstakes, inquiries, etc.

Personal Data Processing

Art. 19.

• Drnatura Europe shall take all due care and shall be responsible for the protection of the user’s personal data which have become known with respect to the provision of the Services, subject to the present Terms and Conditions, unless in cases of force majeure, chance events or malicious actions of third parties.
• Drnatura Europe shall designate in the registration form whether the provision of the data is obligatory or voluntary as well as the consequences of the refuse the data to be provided. By accepting the present Terms and Conditions, the user agrees his/her personal data to be processed as stipulated herein.
• The limitations under paragraph 1 above shall not apply in cases of malicious actions or infringement of third party’s rights or lawful interests by the user or person under his/her control. In this case, Drnatura  Europe may provide user’s personal data to the competent state authorities in accordance with the applicable law.